When we opened Eden Hill, we wanted to accept reservations for parties of 5 or more only. Because our dining room was so small and because we weren't sure of our demand, having availability for guests right when they showed up seemed like the best idea for us.
But before we even opened the doors we got push back. Friends and curious neighbors were hesitant about the idea. "I wouldn't want to come unless I knew I was going to get seated," they'd say. So we listened, and opened our doors accepting reservations.
Six months in and regretfully, we're revisiting our reservation policy again. We've just had too many cancellations and unhonored reservations not to. Our policies, some new, some old, are below:
- All reservations will require a credit card to secure
- Cancellations within 48 hours, no-shows, and reservations that decrease in party size without prior notice are subject to a $25/pp fee
- Reservations are only accepted for table seating
- Seating requests will be accommodated to the best of our ability but not guaranteed
Don't get us wrong, we HATE to do this. We understand plans change and life gets in the way. Hell, it's not like we've never had to cancel a reservation! However, we've turned away too many potential customers to not institute some sort of policy that ensures customers will take their reservation with us seriously. No-shows and cancellations, when we've turned other guests away, takes a serious hit to the restaurant's viability. We don't have hundreds of seats or do hundreds of covers every night. Every guest counts, and every one is important to us.
This is where we are today. As with everything about restaurant operations, we're listening to feedback. We'll see how this works for a while and revisit if necessary.
As always, we sincerely thank ALL our customers for their patronage. We've met so many incredible people through this restaurant. Thank you, from the bottom of our hearts.